Shipping & Returns

We love talking rugs! If you don’t find your question answered below or on our FAQ, give us a shout at hello@revivalrugs.com. We’ll respond within 2 business days. 

 

Why do you fold the rugs before shipping? Doesn't that damage the rug?

We’ve spent a lot of time getting the packaging of our rugs just right, with custom-made boxes designed to fit our rugs perfectly. Folding the rugs during the shipment process will not damage them. The folding action is similar to what happens when you fold a wool sweater: it may temporarily reveal some creases when you unfold the sweater, but the natural drape of the fibers will eventually resume their position once unfolded. Because our rugs aren’t synthetic, but wool, the natural fibers are resilient and will resume their flat resting position within a few days.

Another major consideration we made when designing our packaging was to allow for ease of transportation from our facility and to your home. Rolled rugs mean bulkier and pricier packaging. Rolled rugs also make it much more difficult to single-handedly carry larger rugs up a flight (or many flights) of stairs. Our larger rugs come in a box with a handle so that you can easily move them, unpack them, and even repack them should you ever need to move. Smaller rugs and cushions also come in boxes that are easy to carry.

How much is shipping? Do you ship internationally?

Shipping Policies for Textiles & Sealed Cushion Inserts

Includes: Rugs, wall hangings, cushion covers, & cushion inserts that remain sealed

Continental US: We offer free shipping on all orders over $50 USD via UPS Ground within the continental United States (minus Hawaii and Alaska). Orders under $50 USD pay a $4.99 flat rate. 

For Alaska, Hawaii, & International: Shipping costs to Alaska, Hawaii, and international destinations will vary depending on the size and weight of your order. The best way to determine this is to add the items to your cart. Our system will automatically estimate the shipping costs based on destination. Please keep in mind that for international orders, there may be additional taxes and duties to pay upon arrival of the shipment to your country. The rates we offer for shipping are exactly the same rates that we are charged by UPS and our fulfillment partners to ensure the lowest cost possible for you.

Furniture Shipping Policies

Includes: Tables, chairs, lamps, desks, and all other non-textile items.

Continental US: We offer free shipping via UPS Ground within the continental United States (minus Hawaii and Alaska), with the exception of the select furniture items below.

Excluded from US Free Shipping: For the four furniture items noted below, shipping cost is 10% of the retail value via UPS Ground.

  • Slim Desk
  • Pedestal Table
  • Dining Chairs
  • Aide-de-Camp Chair
  • Nightstands

For Alaska, Hawaii, & International: At this time we are not shipping any furniture products to Alaska, Hawaii or internationally.

Do you offer expedited shipping?

Yes, we offer multiple expedited shipping options in the US and internationally for our rugs, cushions, and cushion inserts. We cannot offer expedited shipping on furniture at this time.

At checkout, you’ll be able to select from standard shipping or one of the expedited shipping options. The rates will vary depending on the size and weight of your package.

For expedited shipping we prioritize your order and do our best to process it in 1-2 business days. When estimating your product arrival date, please take into account this processing time in addition to the actual shipping time. For example, if you choose overnight shipping, your rug should arrive in 2-3 business days from the time of your order.

When will my order ship?

Orders are generally processed within 1–3 business days (unless otherwise noted on the individual product page). Shipping times will vary depending on where you live, but your order should arrive within 7 business days if you reside within the continental US. Shipments to Alaska and Hawaii may take up to 10 business days. Please note that UPS generally does not deliver on weekends and holidays.

International shipping times will vary. Please keep in mind that for international orders, there may be additional taxes and duties to pay upon arrival of the shipment to your country.

Once your order is processed and prepared for shipment, you will receive an email with the order details and UPS tracking number. If you have any questions or issues, please email us at hello@revivalrugs.com and include your order number. Note that it may take a few hours for the tracking number to appear online, but rest assured that the package is on its way!

What's your return policy?

We want you to love your purchase! If for whatever reason you are unhappy with your purchase, you may initiate a return within 7 calendar days of receiving your shipment for most products. We’ll even let you take up to 14 days for furniture returns!

Note that all returned items must be undamaged, retain all original tags, and be in saleable condition in order to be eligible for a refund. 

Return Exclusions: Unfortunately, we cannot accept returns on rug pads or unsealed cushion inserts for hygienic reasons, unless there is a product defect. In case of a product defect, please email us at hello@revivalrugs.com.

Return Process for Textiles & Sealed Cushion Inserts

Includes: Rugs, wall hangings, cushion covers, & cushion inserts that remain sealed

Continental US:

  1. To initiate a return, visit our Returns Center page, enter your email, and click "start a return" within 7 days of your shipment receipt to get started.
  2. At this time, our Returns Center is only able to generate one label per return initiated. If you have more than one box to ship back, please email us at hello@revivalrugs.com to get your return started.
  3. After initiating a return, a prepaid shipping label will be emailed to you.
  4. Attach it to the original box, which you can drop off at any UPS location.
  5. The returned items must reach our warehouse within 14 calendar days from the time you receive the UPS return label to be eligible for a refund.

For Alaska, Hawaii, and International: Shipping costs associated with returning items outside of the Continental US are the responsibility of the customer.

  1. If you are returning one of these items from outside the Continental US, please reach out to hello@revivalrugs.com so we can provide the return shipping address and further instructions.
  2. Note that for International returns, you may also be responsible for taxes and duties upon arrival in the US and to our warehouse. We are unable to estimate how much this might be, as prices will vary by country.
  3. The returned items must reach our warehouse within 14 calendar days from the time you receive the UPS return label to be eligible for a refund.

Received Returns: Once your return is received by us in good condition, we'll process the refund minus the original shipping fees and the restocking fees outlined below by product type. Taxes will be refunded in accordance with state laws. Returns will be refunded to the original method of payment. 

Restocking Fees for Textiles & Sealed Cushion Inserts

These fees help offset the costs we incur to have our warehouse complete the QC process as well as restock, relabel, and repackage returns.

  • Rugs & Wall Hangings: $20 USD per item
  • Cushion Cases & Sealed Cushion Inserts: $5 USD per cushion case or per sealed cushion insert

Furniture Return Process

Includes: Tables, chairs, lamps, desks, and all other non-textile items. Shipping costs associated with returning furniture items are the responsibility of the customer. If you have any questions about the return policy for the item you want to return, please reach out to hello@revivalrugs.com.

  1. Please reach out to hello@revivalrugs.com to initiate return within 14 calendar days of receiving your shipment.
  2. We will provide the return shipping address and further instructions.
  3. If shipping returns from outside of the US, you may also be responsible for taxes and duties upon arrival in the US and to our warehouse. We are unable to estimate how much this might be, as prices will vary by country.
  4. To be eligible for a refund, returned furniture items must reach our warehouse within 30 calendar days from the time you initiate the return process, i.e., from the time you email us at hello@revivalrugs.com.

Received Furniture Returns:

Once the returned item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less original shipping fees, and a $45 restocking fee per item. The restocking fee helps us offset the costs we incur to have our warehouse complete the QC process and restock, relabel and repackage returns.

Taxes will be refunded in accordance with state laws. Returns will be refunded to the original method of payment.

Furniture Delivery Accessibility Notice:

The customer is responsible for making sure the item can fit in the room of choice and can be delivered through all entry points by verifying building access and all doorway measurements.

If a purchased item is declined at delivery and returned to the Revival Rugs warehouse without going through the standard Furniture Return Process, 10% of the retail price will be deducted from the refund in addition to the $45 restocking fee.

When can I expect my return?

It takes approximately 14 business days to inspect and process your return from the day it arrives at our warehouse. You will receive an email notification when your return has been processed and your refund has been initiated.

Exchanges

If you're looking to exchange an item, we recommend you go ahead and purchase the replacement. Many of our items are one-of-a-kind or can go out of stock quickly, so we cannot guarantee that the desired item will still be available by the time we are able to process your refund.